Frequently Asked Questions

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    Our stores offer a varying range of fitment services from store to store. To see what’s available at your local store, check the store’s location page.

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    Autopro stores are locally owned and operated. Autopro store owners live and breathe all things auto. Their passion and expertise means you’ll get great advice; we’re here to help you get it right the first time!

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    Yes, contact your local store to arrange purchase.

    Please send us the details; we’d be glad to hear from you so we can keep improving our website.

    We have a growing range of products in our Click & Collect Catalogue.

    Please Contact your local store to purchase items not currently available for Click & Collect and they will be definitely be able to assist.

    1. Look out for the Click and Collect symbol show against each product .
    2. Add some Click and Collect products to your cart. You may be prompted to select your preferred store. You can change this later if you like.
    3. When you have everything you need simply proceed to the checkout. If products are unavailable at your preferred store, you can select a different store to collect from.
    4. Complete your checkout and you will receive a confirmation email. You will need to present this email with Photo ID when you collect your order. You can print it out or just show us the email on your phone.
    5. Your order will be processed at the store and you will receive an email and/or SMS when your goods are ready to collect!

    You can Click & Collect at Autopro stores all around Australia. Head to a product page and search for a store near you!

    With Click & Collect there’s no additional fees or shipping charges, the price you see is what you’ll pay.

    Our team will endeavour to have your order ready within four hours. You will receive an SMS (if you opted in for text notifications) and/or an email when your order is ready to pick up. Pick up is available during store trading hours.

    Your order will be held in store for 14 days. If you can’t collect within that time, please contact your nominated store to extend the collection date.

    Your order confirmation email and photo I.D. (e.g. current drivers licence or passport). For orders purchased with a Credit Card you will also be required to present the Credit Card used to pay for the order. Please note that the Credit Card owner must collect orders paid for with a Credit Card.

    Yes, you can nominate an alternative person to pick up your order. Simply enter their contact details when checking out. They will need to bring the confirmation email and their Photo I.D. with them to collect. Please note that if your order is paid for by credit card only the credit card owner can collect the order.

    Yes, please contact your local store directly to arrange. The store will need the collecting person’s details & your order number. The person collecting will need to bring the order confirmation email & Photo I.D. to collect. Please note: If you paid for your order by credit card only the credit card owner can collect the order.

    For urgent orders we recommend you contact your local store directly to confirm item availability and pick up time.

    Yes. Just call your nominated collection store and they will arrange your cancellation and refund.

    All refunds are according to relevant ACCC guidelines and store policies. Please contact your nominated store to arrange a refund.

    We have a growing range of products in our Click & Collect catalogue.

    Look for the Click & Collect symbol on items in our online catalogue or simply click here to view our full Click & Collect range.

    Please contact your local store to purchase items not currently available for Click & Collect

    Sorry, we can’t accept gift cards as payment online, visit your local store to redeem your gift card.

    The below payment types are available for use on our website.

    1. Credit Card (Visa or Mastercard)
    2. PayPal
    3. Afterpay
    4. Zip

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